What does 'Will Call' delivery mean?

According to the WikiPedia, the term 'Will Call' means:

Will call is a box office where patrons of entertainment venues go to pick up already purchased tickets for an event (such as a play or concert) just prior to the event. With the advent of the Internet and eCommerce sites which allow customers to purchase tickets online, this service has seen increased popularity.

Box office rules and hours vary. Some may not open until an hour prior to event time, while others may be open during regular business hours every day. Some buildings advise patrons to arrive very early to pick up tickets to avoid long lines. In the United States, most venues will not let patrons pick up tickets from will call until the day of the event. In Canada, many venues will let customers pick up tickets before the day of the event.

Can I have someone else pickup my tickets at Will Call?

We are sorry but having someone else retrieve your tickets at Will Call is strictly forbidden. To retrieve your tickets, you must have a valid government issued photo ID that matches your order as well as a printed copy of your purchase reciept. There are no exceptions.

What is the Folsom Street Events Shop exchange policy?

All ticket sales are final, unless the event is cancelled or rescheduled, or the facility is closed due to unforeseen circumstances.

What is the Folsom Street Events Shop refund policy?

All ticket sales are final, unless the event is cancelled or rescheduled, or the facility is closed due to unforeseen circumstances. You will automatically be notified if this occurs via the e-mail address or phone number you provided when you created your account.

What if I cannot attend an event because of travel delays? Can I get a refund?

We apologize for the inconvenience, but we do not offer any refunds due to travel delays or poor weather conditions.